Product FAQs

Warranty

What is covered under the warranty?

The warranty covers defects in materials and workmanship for all parts of the product, excluding filters & accessories. Damage from misuse, improper installation, alteration of the product or accidental breakage are not covered. Check your specific warranty for complete coverage information. If you are still unsure if your unit is covered, contact us via email for futher verification, before returning your item

What should I do for warranty requests?

Please contact our Customer Service team for assistance.

Is my product still under warranty?

Check your manual for the unit's specific warranty time period. If your proof of purchase is less than the warranty length your unit is still under warranty. If you no longer have your product manual, you can find it online under Manuals.